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E-commerce Client Success Manager

New York City, NY
Client Success Manager, Ecommerce Client Retail Platform
In this key role as a trusted advisor you will asked to manage a portfolio of client relationships with our rapidly growing list of top internet retailers and build long term mutually beneficial partnerships. In this role, you will have the opportunity to make a significant contribution by driving international sales for major brands and increasing the overall performance of a fast-growing internet company.
The Client Success Manager will oversee multiple key accounts, lead and drive growth strategies for his/her Clients, become a trusted advisor consulting our clients on international ecommerce best practices, and collaborating with our Product, Operations, Consumer Products and Insights and Professional Services teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.
Responsibilities include, but are not limited to:
  • Manage assigned high profile client portfolio ensuring it consistently meets/exceeds company revenue and profit objectives
  • Own all client communication, new solution awareness, solution adoption and best practice evangelism
  • Become an expert on the client’s industry and business to ensure we are bringing to our clients the best solutions and programs to increase revenue
  • Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner
  • Manage and drive Client contracts and contract renewals
  • Monitor, report and analyze Clients’ volumes, forecasts and order conversion
  • Support the sales process with new prospects and ensure Client Management owns and drives the relationship from the beginning and ensure the initial client implementation on the E-commerce platform is optimized and successful
  • Bachelor's degree in a relevant field
  • 4+ years of management consulting experience, preferably in a software or technology environment
  • Significant experience working with C-level Client executives regularly
  • Excellent client relationship and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization
  • Excellent business data analysis and modeling expertise
  • Excellent computer, presentation, communication and time management skills
  • Moderate understanding of computer programming and ecommerce principles and technologies
  • Motivated, goal oriented, persistent and a skilled negotiator with proven track record of driving change with clients
  • Ability to think and plan strategically, working with mid/long term project success cycles
General understanding of retail and the following specialties:
  • E-commerce P&L
  • Shipping/Logistics Strategies
  • Affiliate/Marketing Environment
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